SHIPPING OPTIONS AND COSTS
Kawaiius works closely with its shipping partners to provide a competitive shipping experience for our customers.
Currently we offer FREE shipping for the UK and US customers*.Free shipping is available on UK orders over £30 or US orders over $40.
For orders that do not meet the minimum spend requirement of free shipping, and for customers in other countries, we offer two options for shipping - Standard Shipping and Expedited Shipping. Exact shipping charges are determined at the time of checkout based on the number of items, item weight and volume of all the items in the cart. We will roll out our free shipping service to more countries. Any update will be reflected on this page. Please stay tuned.
Both Free Shipping and Standard Shipping only provide partial tracking. We understand you may worry when package tracking stops and cannot find any news about the location of your package. Please don’t worry – most of the parcels reach their recipients. All you need to do is to relax and just wait for the package to be delivered to you. If you want complete peace of mind, you can choose the Expedited Shipping at checkout which provides fully trackable service.
* The following postcodes in the USA are NOT eligible for free shipping:
- Postcodes starting with 969
- Postcodes starting with 006
- Postcodes starting with 007
- Postcodes starting with 008
- Postcodes starting with 009
SHIPPING AND DELIVERY TIME
For delivery to the UK and USA, most orders should be delivered within 5-10 working days after dispatch. (note: we are experiencing some delays on our shipments due to the COVID-19 pandemic.)
For delivery to other countries, shipping time for Standard Shipping is estimated at 8-20 business days and Expedited Shipping is estimated at 5-15 business days. This does not include the 24-48 hours it takes for our warehouse to process and pack your order.
1. International orders may be subject to customs clearance procedures that can cause delays in delivery.
2. Due to the high volume during the holiday shopping season (e.g. Black Friday/Cyber Monday Sales), our warehouse processing time will be longer than the standard 24-48 hours. Please add at least 2 to 3 business days to the estimated delivery date of your order.
3. If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.
4. In some cases, choosing a higher quantity for an item may make it ineligible for immediate shipping, because multiple units may not be available locally or at the same location.
CHANGE SHIPPING ADDRESS AFTER PURCHASE
After placing an order, you can change your shipping address if your order has not been shipped. To change your shipping address, find the order number in your order history and contact us to make the change (Note: please use the email when you placed the order and make sure to include your order number in the email subject line).
Please note once your order has been shipped, the shipping address can no longer be changed.
More shipping FAQs can be found here.